Courses can be tailor made to suit your business requirements. Please note that certain tailor made courses may have additional costs involved.
Advance courses and follow up courses under the categories below can be arranged and course fees will have to be negotiated as per the need, and skill gaps, identified after assessment.
Please note that course fees below may change as per training location, and training arrangements/logistics required per course.
Outdoor courses can be organized as well, by integrating our services with our partner companies.
Courses Conducted for Assistant Managers & Managers
1. Time Management
Learning Out comes
1 The participant will better appreciate his or her time, and will work towards managing their time more effectively and efficiently.
2 The participant will know what time management is all about and its importance and benefits.
3 The participant will know how to analyze his or her daily activities and identify what are the time wasters/stealers, what should be done now, what should be delegated, and what activities need focus and planning.
4 The Participant will have at the end of the program a set of time management skills that can be put in to immediate practice.
Training Methods – (3 Sessions)
1 Experiential learning – Activity based cum group discussion – (9 activities)
2 Lecture based learning
3 Group discussion/s based learning
4 Learning Logs
6 Video
See Program Hand-out – Time Management
Duration : 1 Day program – 9.00am to 4.00pm. or 4.30pm to 9.00pm.
Course fees : 165,000/- per program. (Maximum 25 students at company location. Terms & conditions Apply)
Minimum Qualification: Should have credit Pass GCE O/L english. Or Have a strong desire to learn and grow in an adult learning environment.
2. Communication
Learning Out comes
1 The Participants will better understand what effective communication is, understand why we need to communicate effectively and will know the many methods of communication.
2 The participants will know how to communicate effectively through one’s appearance, behaviour, body language and able to send a clear message to the intended receiver
3 The participant will know how to communicate verbally using simple but effective skills in getting his/ her message across
Training Methods – (3 Sessions)
1 Experiential learning – Activity based cum group discussion – (6 activities)
2 Lecture based learning
3 Group discussion/s based learning
4 Learning Logs
6 Video
See Program Hand-out – Communication
Duration : 1 Day program – 9.00am to 4.00pm. or 4.30pm to 9.00pm.
Course fees : 165,000/- per program. (Maximum 25 students at company location. Terms & conditions Apply)
Minimum Qualification: Should have credit Pass GCE O/L english. Or Have a strong desire to learn and grow in an adult learning environment.
3. People Management
Learning Out comes
1 The participant will be able to know what people management is in the context of getting people to do things/getting things done.
2 The participant will know and understand the value of good/positive people management practices.
3 The participant will know how to put good/positive people management practices in to day to day practical use.
4 The Participant will understand the value of team work and leadership.
Training Methods – (3 Sessions)
1 Experiential learning – Communication & situational leadership
2 Case Study – Group discussion
3 Lecture based learning
4 Role Play – Activity based learning – Good managerial/leadership qualities
5 Lecture
6 Experiential learning – Leadership, Time management, Resource management, Task Allocation and Monitoring, Goals and strategies
7 Lecture
8 Video
See Program Hand-out – People Management
Duration : 1 Day program – 9.00am to 4.00pm. or 4.30pm to 9.00pm.
Course fees : 165,000/- per program. (Maximum 25 students at company location. Terms & conditions Apply)
Minimum Qualification: Should have credit Pass GCE O/L english. Or Have a strong desire to learn and grow in an adult learning environment.
4. Grooming & First Impressions
Learning Out comes
1 The participant will be able to groom him/herself appropriately in an acceptable manner for different occasions and events.
2 The participant will know how to dress him/herself appropriately in an acceptable manner for different occasions and events.
3 The participant will know how to conduct him/herself appropriately in an acceptable manner at different occasions and events.
4 The Participant will be better mannered.
5 The participant will be able to impress others at meetings, presentations, gatherings, parties and other official and private occasions
Training Methods – (3 Sessions)
1 Experiential learning – Activity based group discussion
2 Lecture based learning
3 Case Study – Group discussion/s
4 Lecture
5 Role Play
6 Video
See Program Hand-out – Grooming and First Impression
Duration : 1 Day program – 9.00am to 4.00pm. or 4.30pm to 9.00pm.
Course fees : 165,000/- per program. (Maximum 25 students at company location. Terms & conditions Apply)
Minimum Qualification: Should have credit Pass GCE O/L english. Or Have a strong desire to learn and grow in an adult learning environment.
5. Customer Service
Learning Out comes
1 The participant will be able to create a good environment /experience for their customers.
2 The participant will know the differences of Customer Service, Customer Satisfaction, Customer Delight, and Customer Experience. Thereby being able to create the right environment, and service level for the customer appropriately.
3 The participant will know the importance of team work and importance in delivering great customer service.
4 The Participant will take more interest in knowing products and knowing customers when carrying out his/her duties.
Training Methods – (4 Sessions)
1 Experiential learning – Activity based group discussion
2 Lecture based learning
3 Activity– Referencing, Group discussion/s, presentations
4 Lecture
5 Role Play
6 Video
See Program Hand-out – Customer Service
Duration : 1 Day program – 9.00am to 4.00pm. or 4.30pm to 9.00pm.
Course fees : 165,000/- per program. (Maximum 25 students at company location. Terms & conditions Apply)
Minimum Qualification: Should have credit Pass GCE O/L english. Or Have a strong desire to learn and grow in an adult learning environment.
6. Customer Relationship Management
Learning Out comes
1 The participant will be more attuned/focused on building good relationships with their customers.
2 The participant will know; what exactly is wanted to be achieve through CRM and its benefits.
3 The participant will know the value of good customer relationships and will know how to manage their relationships with their customers to achieve customer loyalty.
Training Methods – (4 Sessions)
1 Experiential learning – Activity based group discussion
2 Lecture based learning
3 Activity– Referencing, Group discussion, presentations
4 Lecture
5 Role Play
6 Video
See Program Hand-out – Customer Relationship Management
Duration : 1 Day program – 9.00am to 4.00pm. or 4.30pm to 9.00pm.
Course fees : 165,000/- per program. (Maximum 25 students at company location. Terms & conditions Apply)
Minimum Qualification: Should have credit Pass GCE O/L english. Or Have a strong desire to learn and grow in an adult learning environment.
7. Customer Centricity and Service Excellence
Learning Out comes
1 The participants will be more aware of what customer centricity is, and why it is important.
2 The participants will be start to develop a customer centric mind-set and strive to be more customer centric.
3 The participant will know the basic steps to achieve customer centricity.
4 The Participant will start taking steps in overcoming barriers to obstruction teams and organizations being more customer centric.
Training Methods – (5 Sessions)
1 Experiential learning – Activity based group discussion – Team
Presentation – Assignment
2 Lecture based learning
3 Activity– Group discussion- off line linked to presentations
4 Lecture
5 Video
See Program Hand-out – Customer Centricity and Service Excellence
Duration: 1 Day program – 9.00am to 4.00pm. or 4.30pm to 9.00pm.
Course fees: 165,000/- per program. (Maximum 25 students at company location. Terms & conditions Apply)
Minimum Qualification: Should have credit Pass GCE O/L English. Or Have a strong desire to learn and grow in an adult learning environment.
8. Creating great First Impressions & building deep business relationships with clients
Learning Out comes
5.1 The participants will be more aware of how to create great first impressions, and why it is important.
5.2 The participants will be start to look within and self-analyse on what sort of individual personality that they possess, and be aware that every customer too will have their individual personal traits.
5.3 The participant will know how to build up trust in a relationship with his or her customers.
5.4 The Participant will be able to monitor or measure the successes of any customer relationship within a structured framework.
Training Methods – (4 Sessions)
1 Experiential learning – Activity based cum group discussion – (9 activities)
2 Lecture based learning
3 Group discussion/s based learning
4 Learning Logs
5 Video
See Program Hand-out – First impressions and building deep customer relationships
Duration: 1 Day program – 9.00am to 4.00pm. or 4.30pm to 9.00pm.
Course fees : 165,000/- per program. (Maximum 25 students at company location. Terms & conditions Apply)
Minimum Qualification: Should have credit Pass GCE O/L English. Or Have a strong desire to learn and grow in an adult learning environment.
9. Business Etiquette Training Program Overview
Learning Outcomes
- Participants will gain a deep understanding of business etiquette and its significance in the professional world.
- Participants will develop practical skills for navigating diverse cultural scenarios and fostering positive relationships.
- Participants will learn effective communication strategies, both verbal and non-verbal, to enhance their professional presence.
- Participants will practice conflict resolution techniques to handle workplace disputes diplomatically.
- Participants will master the art of business dining etiquette, contributing to successful meetings and negotiations.
- Participants will explore digital etiquette and social media best practices for maintaining a professional online presence.
- Participants will leave the program equipped with actionable insights and strategies for career advancement.
Training Methods
- Experiential Learning: Engage in interactive activities and group discussions to reinforce key concepts.
- Lecture-Based Learning: Receive in-depth insights from experienced facilitators.
- Group Discussions: Collaborate with peers to explore various aspects of business etiquette.
- Role-Playing Scenarios: Practice real-life professional interactions to build confidence.
- Case Studies: Analyze practical situations to apply etiquette principles effectively.
- Learning Logs: Reflect on personal progress and insights throughout the program.
- Video Presentations: Visual aids to enhance learning and understanding.
Program Duration
- 1 Day Program
- Morning Session: 9:00 AM – 12:30 PM
- Lunch Break: 12:30 PM – 1:30 PM (Lunch and networking opportunity)
- Afternoon Session: 1:30 PM – 4:30 PM
Course Fees
- 165,000/- (Maximum 25 participants)
- Terms and conditions apply.
Minimum Qualification
- Open to individuals with a strong desire to learn and grow in a professional environment.
Join our one-day Business Etiquette Training Program to enhance your professional image, communication skills, and cultural awareness. Gain practical insights and strategies to succeed in today’s competitive business world.
See Programme Work Book – Business Etiquette
10. Train the Trainer Program – Two-Day Format
Day 1: Train the Trainer Overview and Fundamentals
Learning Outcomes:
- Participants will gain a comprehensive understanding of the role of a trainer and its importance in professional development.
- Participants will learn the key responsibilities and competencies of an effective trainer.
- Participants will explore various training methodologies and techniques.
- Participants will practice designing and delivering short training sessions.
Training Methods – Day 1:
- Experiential learning: Group activities and role-playing to understand the trainer’s role.
- Lecture-based learning: Presentation on trainer responsibilities and effective training techniques.
- Group discussions: Exchange of ideas and experiences related to training.
- Learning Logs: Participants will maintain logs to reflect on their learning journey.
- Video analysis: Review of training scenarios and discussions on best practices.
Day 2: Practical Training Delivery and Assessment
Learning Outcomes:
- Participants will develop advanced training design and delivery skills.
- Participants will practice effective presentation techniques, including body language and voice projection.
- Participants will learn strategies for engaging participants and managing training logistics.
- Participants will understand the importance of feedback in the training process and practice providing constructive feedback.
- Participants will explore strategies for assessing trainee competence and ensuring successful training outcomes.
Training Methods – Day 2:
- Hands-on training delivery: Participants will design and deliver training sessions, applying the skills learned on Day 1.
- Peer evaluation: Feedback and critique from peers and trainers on training sessions.
- Interactive workshops: Participants will engage in exercises to improve presentation skills, body language, and voice projection.
- Group discussions: Exploration of effective feedback models and strategies for participant engagement.
- Role-playing: Practical scenarios to test competence assessment skills.
Program Duration:
- Two-Day Program: Day 1 (9:00 am – 4:00 pm) and Day 2 (9:00 am – 4:00 pm).
Course Fees:
- 285,000/- per program. (Maximum 20 students at the company location. Terms & conditions apply)
Minimum Qualification:
- Should have a credit pass in GCE O/L English or equivalent.
- Participants should have prior experience in training or a strong desire to learn and grow in a training environment.
This two-day Train the Trainer program is designed to provide participants with a comprehensive understanding of the trainer’s role and equip them with the skills and knowledge needed to design and deliver effective training sessions. The program combines theoretical learning with practical
application to ensure participants can excel in their training responsibilities.
See Programme hand out – Train the Trainer
Terms and Conditions
1. Minimum number of employees quoted for is 10 persons, any additional employees will be added on a pro rata basis. In the event there are less than ten persons, the client will still be billed for 10 persons.
2. Activities as applicable in the above table, should be planned to be concluded in one day at the client’s site. Any additional day taken for these activities, will be billed separately to the client. Client is responsible to ensure all employees are present on the set date mutually agreed upon.
3. Any additional activities that may arise while and during the execution of the project and are not quoted for will be notified and billed to the client.
4. An agreement will be signed by ARG & Associates and the client after the finalizing of this quotation.
Payment Terms –
5. Quotation is valid for 14 days only from the day of issuing quotation.
6. 75% Advance payment to be settled before commencing of project and upon receipt of invoice by client.
7. Balance 25% to be settled within 14 days of Invoice date.
8. An invoice will be issued upon the approval of this quotation.
9. Please make payments to – Mr. Anthony Ravin Gunawardana. (Bank Transfer).
A/c Name- ARGANDASSOCIATES or Anthony Ravin Gunawardana and Associates
A/c No: 0085 88 69 70-Current A/c
Bank Name – Bank of Ceylon (BOC)
Bank Code – 7010
Branch Code- 037 Bambalapitiya
SWIFT Code- BCEYLKLX
Business Details-
Name of Business-Anthony Ravin Gunawardana and Associates
Business Registration No: W/RT/5540
Business Address- 21 Udaya Mawatha off Templers Road Mount Lavinia. Sri Lanka.
Tax Status: No tax deductions are to be made by client at the time of payment- Not Liable for Withholding tax.
Other Conditions
10. CONFIDENTIALITY
10.1 Either Party shall hold this document and all information shared thus far confidential, all proprietary information including pricing, financial, credit, technical, commercial or any other business information or data in strict confident and shall not, without the prior written consent of the other party, except as required by law or competent governmental authorities to the extent obligatory to, disclose such information to any third party. This Clause shall survive termination and/or expiration of this quotation and correspondence.
10.2 All of the confidential or proprietary information and/or documents provided by either Party under this quotation and project shall remain the sole and exclusive property of the disclosing Party. Upon the disclosing Party’s written request or in any event prior to the expiry or termination of this project the recipient shall return all tangible forms and destroy all machine-readable/electronic forms of such information and/or documents.
11. INDEMNITY
11.1 ARG & Associates shall not in any manner whatsoever be liable for any acts/omissions/duties/responsibilities of any other introduced and/ or engaged parties (3rd Party) or its agents.
11.2 ARG & Associates shall not in any manner whatsoever be liable for any acts/omission/duties/responsibilities/ of CLIENT, or its agents in relation to the services performed by ARG & Associates in relation to the services referred hereinbefore.
11.3 CLIENT, agrees to indemnify and keep indemnified ARG & Associates, from and against any claims, proceedings, costs and damages suffered by the CLIENT, resulting and and/or arising from any act/omission of Party A including all acts by Party A, in relation to setting up and implementation of the strategies, Processes and procedures, business models, plans, ideas etc. CLIENT, agrees that the ARG & Associates shall in no manner whatsoever be liable for the acts/omissions of CLIENT,. CLIENT, shall also indemnify ARG & Associates for any losses caused due non-pursuance of any negotiation initiated by ARG & Associates, in the event CLIENT, unilaterally withdraws from such negotiations.
11.4 ARG & Associates shall not be liable in any manner whatsoever to CLIENT, in the event ARG & Associates is unable to obtain the services of any third-party services in terms of the provisions of this quotation.
11.5 CLIENT, specifically warrants that all transactions contemplated under this agreement and/or connected or incidental to the same shall not be illegal and shall be in compliance with all Laws of Sri Lanka. CLIENT, accordingly shall indemnify ARG & Associates against any breach of the provisions of this clause.
11.6 Disclosure – We, Anthony Ravin Gunawardana And Associates, will be compelled to divulge/disclose information about you and your organization/company and any other connected party, if ordered by a legitimate court of law or stipulated in any act or law of the country. We, Anthony Ravin Gunawardana and Associates, will not be responsible and or held accountable, for such disclosure of information in such instances, and we indemnify ourselves from any and all recourse, or legal proceedings that may ensue.